U21Global Research
A good gauge of the quality of a higher education institute is the quality of its research.
The research and publications engaged in by U21Global faculty are cutting-edge and relevant, highly regarded both in academia and industry.
Highlights
The second edition of Dr Helen Lange's book Financial Institutions Management was recently published by McGraw Hill Australia. Taking an innovative approach to managing risk and return in modern financial institutions, this book provides students with a perfect blend of practical and theoretical content. It gives an overview of the Australian financial services industry and new industry developments such as BASEL II capital adequacy regulations. New to this edition are chapters on exposure to global issues, market risk and alternative models of banking.
Also in its second edition, Kanishka Bedi's book Production and Operations Management was released by Oxford University Press in July 2007. This completely revised edition features three new chapters on service operations management, outsourcing and offshoring, and total productive maintenance. It explores issues and challenges faced by companies in inventory management, materials requirement planning, Just-in-Time (JIT), supply chain management, and operations strategies in the post-liberalization era.
Published in June 2007 by Information Science Reference, Enterprise Architecture and Integration: Methods, Implementation and Technologies provides a detailed analysis of the important strategies for integrating IT systems into fields such as e-business and customer-relationship management. This book was edited by Dr Wing Lam and Dr Venky Shankararaman. It supplies readers with a comprehensive survey of existing enterprise architecture and integration approaches, and presents case studies that illustrate best practices.
Faculty in the Media
Our faculty often contribute their ideas and expertise in media publications and radio interviews. Click here to read more about our press coverage.
Awards and Honors
Emerald Literati Network Awards for Excellence 2006
Dr Michael Heng's paper "Supply chain management and business cycles" was selected as a Highly Commended Paper at the Emerald Literati Network Awards for Excellence 2006. The paper (co-authored by Yu Chung William Wang and Xianghua He) was published in Supply Chain Management: An International Journal, v.10 no.3, 2005.
Research Areas
U21Global's research primarily focuses on business and online education. Our research covers a diverse array of topics - they are thought-provoking and add value to the business and education climate in Singapore and internationally.
Research in Business
Our research areas in business span a broad spectrum, including economics, finance, marketing, organizational behaviour and operations management.
The research in business undertaken by our faculty are:
Economics, Travel & Tourism
Habibullah Khan
Tourism and hospitality industry with special focus on Southeast Asia
Singapore's competitiveness as a regional hub
ASEAN Free Trade Area (AFTA) and implications for the transitional economies (CLMV)
Business Outsourcing/outtasking from Singapore
Globalization and its implications for labor market
Finance
Chinmoy Sahu
Behavioral Finance
Investment Strategies
Financial Reporting
Cost Management
Finance, Corporate Governance
Helen Lange
Financial risk Management and enterprise risk management
Financial institutions management
Securitisation
Corporate finance, and corporate sustainability
Financial sector reforms with particular emphasis on China
Information Systems
Wing Lam
Enterprise Integration and large-scale systems integration
Information systems strategy, planning and outsourcing
Knowledge management strategy, implementation and critical success factors
E-Government planning and integration
IT Governance
Enterprise Integration
Kamna Malik
Strategic Information Systems
Software Quality
Information Integrity
Information Systems Effectiveness
Marketing
Amy Wong
Evaluating the dimensions of customer orientation from a dyadic perspective
Investigating the relationship between service convenience dimensions and customer loyalty outcomes
Evaluating emotional satisfaction in the service delivery process
Antecedents and consequences of service climate
Operations Management, Quality Management
Kanishka Bedi
Quality Function Deployment
Service quality measurement in healthcare
Root-cause analysis
Six Sigma in healthcare
Organisational Behaviour
Karin Iris Sixl-Daniell
Organisational Behaviour
Human Resource Management
International Business
Strategic Management
Family Business
Evelyn Gullett
Evaluating the phenomenon of work relationships in organisations and its effect on the individual, teams and the organisation, specifically woman-to-woman work relations
Relationship Leadership
Human Resource Management
International Business
Strategic Management
The phenomenon of life-long learning and global business
Alexandra Gray
Organisational behaviour
Human Resource Management
Comparative Industrial Relations
New technology and competitive performance
Research in Online Education
As an online education institution, U21Global continually renews and contributes to knowledge and expertise in this area through our research.
The research in online education undertaken by our faculty are:
Kanishka Bedi
F2F versus online learning
Benchmarking online education
Quality Function Deployment in online learning design
Role of Multimedia & ICTs in classroom MBA teaching
Alexandra Gray
Case study development
Employability and Postgraduate education
Evelyn Gullett
Continuous Quality Assurance and Improvement in the online learning environment
Pedagogic: Innovation in the online discussion environment
Pedagogic: The importance of eFeedback
Life-long learning in online education
Cross-cultural eTeams
Kamna Malik
Process improvement
Customization of education
Chinmoy Sahu
Podcasts as Pedagogical Resources
Grading e-learning Performance
Wireless Technology Applications for e-learning
Karin Iris Sixl-Daniell
Human Resources issues in online settings
Cross-cultural communication in an online setting
Quality assurance in the virtual university
Knowledge Sharing and online learning
Cross-cultural issues in virtual teams
Non-verbal communication in an online setting
Research Events
Knowledge sharing is the key to wealth in a knowledge economy. At U21Global, we organise regular seminars for the active discussion of new ideas and developments. Speakers and facilitators are typically faculty members from U21Global or other universities.
Online eLearning Conference 2008
U21Global, the world's premier online graduate school, is delighted to present a series of two online conferences to disseminate best practices and research in eLearning to faculty, students and the U21 community. The conferences will run for 1 ½ hours with topic sessions of 10 minutes, followed by five minutes of Q&A.
Webinars
Our webinars are open to all our students. Students can participate in the webinars or view recordings of past webinars.
For enquiries, please email seminar@u21global.edu.sg
Faculty Publications
When it comes to publications, our faculty are well-published authors and accomplished researchers. Their publications include refereed journal articles and conference proceedings, books and book chapters, reports, etc.
Recent Publications
Lange, H. (2008). Transforming the Leader Within. Paper presented at the China Economic Review conference: Leading through Change - Overcoming the leadership challenge in China and a globalised world, 25 March 2008, Shanghai, China.
Gullett. E. (2008). Quality Assessment of E-Facilitators. In Francisco Jose Garcia Peñalvo (Ed), Advances in E-Learning: Experiences and Methodologies. Hershey, PA: Information Science Reference, 318-328.
Gullett, E. & Sixl-Daniell, K. (2007). Addressing Cross-Cultural Learning Styles in E-learning. In Sankaran Manikutty (Ed), Learn International: Intercultural communication and competence: Learning, Teaching and Research in a Borderless World. India: Macmillan, 90-102.
Refereed Journal Articles
2006
Heng, M.S.H. (2006). Beyond the Ideas of Economic Growth and Economic Development. Akademika, 68: 95-101.
Chang, S.E. & Heng, M.S.H. (2006). An Empirical Study on Voice-Enabled Web Applications. IEEE Pervasive Computing, 5(3): 76-81.
Williams, J.B. (2006). The Place of the Closed-Book, Invigilated Final Examination in a Knowledge Economy. Educational Media International, 43(2): 107-119.
Wong, W.K., Khan, H. & Du, J. (2006). Do Money and Interest Rates Matter for Stock Prices? An Econometric Study of Singapore and USA. Singapore Economic Review, 51(1): 31-51.
Lu, X.H., Huang, L.H. & Heng, M.S.H. (2006). Critical Success Factors of Inter-organizational Information Systems - a case study of Cisco and Xiao Tong in China . Information & Management, 43(3): 395-408.
Wu, J.H., Hsia, T.L. & Heng, M.S.H. (2006). Core Capabilities for Exploiting Electronic Banking. Journal of Electronic Commerce Research, 7(2): 111-122.
Goldberg, M.A. (2006). Knowledge Creation, Use and Innovation: The Role of Urban and Regional Innovation Strategies and Policies. European Planning Studies, 14(5), 641-664.
Williams, J.B. (2006). Assertion-Reason Multiple Choice Testing as a Tool for Deep Learning: A Qualitative Analysis. Assessment and Evaluation in Higher Education, 31(3), 287-301.
Wong, A. & Sohal, A. (2006). Understanding the quality of relationships in consumer services: A study in a retail environment. International Journal of Quality and Reliability Management, 23(3), 244-264.
Toh, R.S., Khan, H. and Goh, L. (2006). Japanese Demand for Tourism in Singapore: A Cointegration Approach. Tourism Analysis, 10(4), 369-375.
Teo, S. & Williams, J.B. (2006). A Theoretical Framework for Effective Online Course Design. Journal of Online Learning and Teaching , 2(1).
Sixl-Daniell, K., Williams, J.B. & Wong, A. (2006). A Quality Assurance Framework for Recruiting, Training (and Retaining) Virtual Adjunct Faculty. Online Journal of Distance Learning Administration , 9(1).
Wong, A. and Zhou, L. (2006). Determinants of relationship quality: A conceptual model and empirical investigation. Journal of International Consumer Marketing, 18(3), 81-105.